Please read these Terms and Conditions (the “Terms”) carefully before using the www.LoveWhiteRabbit.co.uk website (the “Site”) for the online purchasing (the “Service”) of our products (the “Goods”) made by Love White Rabbit (“We” or “Us” or “Our”).
Your access to and use of the Site and Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site. By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Site and Services.

 

PROMOTIONAL OFFERS AND DISCOUNT CODES

Where promotional offers and discount codes are used, the following terms and conditions apply. These offers and codes are only valid for the period as stated on the Site and at initial notification. Discounts are not transferable. Love White Rabbit reserve the right to withdraw any promotion at any time at their discretion without prior notification.

 

MAKING AN ORDER

When using the Service, you must follow the instructions on the Site and any other instructions given by Us as to how to make your order and for making changes to your order before you submit it to us or the Site.
You shall pay for the Service in full at the time of purchase by using PayPal or BACS, which we require in order to process your order. Unless otherwise agreed by Us in writing, We shall not be bound to supply Goods before we have received cleared funds in full and We have issued notice of acceptance of your order.
At our discretion, We may refuse to accept an order from you for any reason, including unavailability of supplies, following which We will offer a full refund or may offer you alternative Goods.
We clearly state estimated delivery dates on our Site before you use the Service and shall aim to let you know if We expect that We are unable to meet our estimated delivery date, but, to the extent permitted by law, We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
If you pay using PayPal, We will only ship to your verified PayPal address. If you provide a different postal address when using the Service, We will contact you to clarify these details and if necessary amend your verified address requiring you to submit a new payment.
Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using your contact details and arrange for cancellation of the Order or an alternative delivery address.
On receipt of your Goods, please be careful when opening the packaging, particularly when using sharp objects, as We will not be liable for any damage caused by neglect.
When you submit an order to Us or the Site, you agree that you do so subject to these Terms current at the date you use submit your order. You are responsible for reviewing the latest Terms on each separate occasion that you use the Service.
If you discover that you have made a mistake with your order after you have submitted it to Us or the Site, please contact sales@lovewhiterabbit.co.uk immediately.

 

RETURNS AND REFUNDS

The Terms in this section are additional to and do not affect your statutory rights, under which you may have the right to insist that goods that you buy from businesses must correspond with their description, be fit for their purpose and be of a satisfactory quality.
Unless otherwise stated, all of the Goods listed on the Site are made to order and therefore, under the Consumer Contracts Regulations you do not have the right to cancel. Any wish to return the Goods is at Our discretion.

Where the Goods are not handmade to order and not faulty, you may cancel the order and return any delivered Goods to us for any reason if you are not happy with it, provided that you have notified us by emailing your wishes to cancel your order to sales@lovewhiterabbit.co.uk between the date you submitted your order and 10 business days after delivery of the Goods.

Following an agreement of a return of Goods, you must return them within 14 days in their original condition, well packaged and we recommend that you send them by recorded courier. You shall be responsible for paying all the costs of returning the Goods and are under your liability until we receive them back.
If We have not received the Goods within 15 days of your notice of intention to return, you agree that we will be authorised to collect them from you and a refund will be issued less the reasonable charges for the cost of collection.
If the Goods are not in their original condition, We will issue a refund less the charges for the cost of restoration.
Your right to return and cancel your order shall not apply in relation to Goods that have been worn. If, in our reasonable opinion, We suspect or find that your returned Goods have been worn, your right to cancel your order will not apply. In that event, We shall inform you by email of our opinion and We may at our discretion return the Goods to you provided that you pay reasonable charges for the cost of returning the Goods to you and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

Payment will be refunded within 14 days of receipt of the returned Goods, using the same method of original payment  (less any charges deducted as detailed above).

 

FAULTY PRODUCTS

The Terms in this section are additional to and do not affect your statutory rights, under which you may have the right to insist that goods that you buy from businesses must correspond with their description, be fit for their purpose and be of a satisfactory quality.
Every care is taken to ensure that descriptions and specifications of the Goods on the Site are correct, colour representation is a close representation and we cannot accept responsibility for colour variation caused by computers and/or browsers. All descriptions, representations, samples, colours, illustrations, photographs and other particulars on the Site or in catalogues, trade literature or other documents issued by Us are given for general information purposes only and you acknowledge that you are not entering into the Contract in reliance upon any such particulars; the Products may look different to such particulars depending on lighting and angle. However, nothing shall exclude or limit our liability for fraud.

It is your responsibility to care for and wash the Goods carefully and a claim of faulty goods will not be accepted for any damaged caused after delivery by neglect, abuse, misuse, improper or inadequate care, carelessness, damage or abnormal conditions; or been involved in any accident or damage caused by an incorrect attempt at modification or repair; or been washed or dealt with or used contrary to good practice; or deteriorated through normal wear and tear.

In order to provide you with any remedies, we will need your assistance and prompt provision of your order number, reasonable detail in which it is alleged that the Goods are damaged or defective and, once posted, a 2nd Class signed for tracking number for the returned parcel.

You are responsible for the return of faulty Goods and We shall not accept any liability for damage caused by inadequate packaging by you or if the package is lost whilst being returned.

If the Goods returned are deemed faulty or do not comply with your statutory rights, we will be happy for you to choose if we repair the item, replace the item or provide a refund for the item and cost of return.

Once you tell us that any of the Goods is faulty, you agree to keep the Goods in its current condition and do not wear it before returning it. If the returned items are deemed to have been worn or the fault has been caused by misuse or neglect, your right to cancel your order will not apply. In that event, We shall inform you by email of our opinion and We may at our discretion return the Goods to you provided that you pay reasonable charges for the cost of returning the Goods to you and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

 

USE OF THE WEBSITE

The content of the Site (including pictures, designs, logos, photographs, written text and other material) are protected by copyright. The reproduction, co-distribution, or incorporation into any other work in any form is prohibited without the prior written consent of Love White Rabbit. Any use of the material and content of the website without permission is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our express prior written consent.

Our website may contain links to third party websites or services that are not owned or controlled by Us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

 

PRIVACY POLICY

We are committed to protecting your personal privacy and, in accordance with UK Data Protection law, we uphold strict security procedures for the storage of your personal information. When you use our Services we collect your name, e-mail address and mailing address. We may record which Goods you are interested in and which Goods you purchase. This information is used to process orders and to provide a more personal shopping experience. We will not use your personal information for any other purpose except to notify you of our special offers.

 

GOVERNING LAW

These Terms shall be governed by English law and you hereby submit to the exclusive jurisdiction of the English courts. All dealings, correspondence and contacts between Us shall be made or conducted in the English language.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

 

CONTACT US

If you have any questions about these Terms, please contact us at info@lovewhiterabbit.co.uk